Mixing AI and People

Loss control is being re-invented today. Artificial intelligence is the tool driving that charge Artificial Intelligence seems to have the power to provide purely data-driven underwriting. Where does that leave loss control? As an underwriter, how comfortable are you with […]

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13 Ways for Agents to Connect with Insurance “Inspections”

I am not an agent, but I am a business owner, and I am betting that:

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Remote Inspections: Got An App?

Are you considering or have you implemented a self-service or remote inspection solution? You will be dealing with the selection of a platform that works best for you: native app, web app or progressive web app. Let's get into the differences of each and how they may […]

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29 Ways To Improve Completion Rate of Self-Service Inspections

If you are exploring self-service inspections, do not ignore the engagement level. Do you want 28% of your invites to transition to a completed report or would you prefer 85%? Two major benefits of self-service inspections are lower cost and faster turn around time. […]

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Stop Avoiding Inspections

Leveraging Today’s Loss Control Too often, inspections are not done because they are too expensive, or if they are done, they are not fully leveraged.

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How Agents Are Finding New Ways to Connect With Clients

Key Points for Agents of the Future It is obvious now that the fallout from COVID has impacted the insurance industry and specifically, what is expected from agents of the future from their clients. Here are the main points of the article:

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My Dad and Insuretech

My Dad is 89 and daily we touch base on how my day has gone.  He regularly reminds me about potential clients who have fallen off my radar or asks for updates on our newest development.  While I realize that this kind of interest is more attributable to him being my Dad, I […]

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The Biggest Barrier to Successful Self-Service Inspections

Self-Service Inspections reduce costs of inspections by 75% and turn around reports in 3 days.  The biggest barrier to achieving this, is your ability to engage the policyholder.  The main element which impacts engagement is WHEN the policyholder is invited to complete the […]

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Psychology of Self-Service

Peter Honebein is a learning psychologist and instructional designer, together with Roy Cammarano, he has written "Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies." Although the book came out 10 years ago, it speaks clearly to the […]

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5 Signs You Are Poised For Innovation – An ITC Follow Up

5 Signs You Are Poised For Innovation I have attended all three InsureTech Connect (ITC) events, and each one seems to define the insurance and technology environment of that moment.  There seems to be a consensus that InsureTech has today, become much more collaborative […]

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