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How Agents Are Finding New Ways to Connect With Clients

Key Points for Agents of the Future It is obvious now that the fallout from COVID has impacted the insurance industry and specifically, what is expected from agents of the future from their clients. Here are the main points of the article:

My Dad and Insuretech

My Dad is 89 and daily we touch base on how my day has gone. He regularly reminds me about potential clients who have fallen off my radar or asks for updates on our newest development. While I realize that this kind of interest is more attributable to him being my Dad, I […]

The Biggest Barrier to Successful Self-Service Inspections

Self-Service Inspections reduce costs of inspections by 75% and turn around reports in 3 days. The biggest barrier to achieving this, is your ability to engage the policyholder. The main element which impacts engagement is WHEN the policyholder is invited to complete the […]

Psychology of Self-Service

Peter Honebein is a learning psychologist and instructional designer, together with Roy Cammarano, he has written "Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies." Although the book came out 10 years ago, it speaks clearly to the […]

5 Signs You Are Poised For Innovation – An ITC Follow Up

5 Signs You Are Poised For Innovation I have attended all three InsureTech Connect (ITC) events, and each one seems to define the insurance and technology environment of that moment. There seems to be a consensus that InsureTech has today, become much more collaborative […]

10 Signs You Are A Digital Inspector

Are you still carrying around a clipboard, a camera and a folding map? Probably not all of them, but many insurance inspectors are not big users of digital insurtech. We will call them legacy inspectors.

Big Data & People Data

I am entertained by data, big data and small data! I enjoy cruising Zillow, Realtor.com and Google Earth! It is rather addictive to check in on the value of our home or look at aerial imagery of my old elementary school. There is just something about it. I feel that the […]

3 Ways to Improve Agency Revenue with Risk Management and Vision

59 Ways To Get All The Clients You Want is a great article. 59 Insurance Marketing Ideas Tips, & Strategies To Get All The Clients You Need! However, of the nearly sixty ideas, only 10 percent even came close to speaking about risk management for the policyholder. But […]

How to Improve Your Customer's Journey

The traditional property inspection may not impact the buying decision, but it absolutely impacts the renewal decision, because it can often be a “last touch” interaction. If the policyholder’s customer journey is negatively impacted by the inspection it WILL impact […]

The Best Ways To Get More From Your Inspection Budget

Let’s be blunt. What do you really get from your current inspections? You get pictures, you get info that you probably already knew, and you most likely have some nice recommendations to send the client that is really going to tick them off.